Payment Terms
Last updated: July 14, 2026
This document describes the accepted payment methods, currencies, billing cycles, invoicing, security measures, and handling of failed / late payments.
1. What you can pay for
AcelleMail sells three product types with different billing behaviour (see Refund Policy):
- Subscription: recurring monthly / annual, auto-renewing. The plan fee includes access to the product + tier-bundled plugins + quotas + tier-appropriate support.
- Add-on / Credit pack: bought on top of a subscription (sending credits, email verification credits, storage…). One-off, separate invoice per purchase.
- Perpetual license / standalone plugin / paid service: one-off, no auto-renewal.
All three types share the same set of payment methods below.
2. Currency
Prices are listed and charged in US Dollars (USD) by default. Where another currency is offered, it is shown at the checkout step before you confirm the order. Any currency conversion uses the prevailing rate from the payment provider or your card issuer at the moment of payment.
3. Payment methods
The payment methods available to you are shown at the checkout step and may include:
- Credit / debit card (Visa, Mastercard, American Express…), with 3D Secure where your bank supports it.
- Digital wallets (for example PayPal) and other gateway-supported methods.
- Bank transfer / wire for invoiced and Enterprise orders.
All payments are processed through PCI-DSS-certified third-party gateways. We never receive or store your full card details (see §6). The exact set of methods available depends on your country and the product you are buying.
4. Billing cycles
The billing cycle depends on the product type the Customer selects — SaaS subscription plans are billed monthly or annually and auto-renew until cancelled; perpetual licenses, add-ons, and one-off plugins are billed once; Enterprise plans are billed per the schedule in the separate contract. Detailed cycle + price per plan is shown on the pricing page and at the checkout step before the Customer confirms the order.
5. Invoices & tax
- Individual customers receive an electronic receipt by email automatically after successful payment.
- Business customers needing a formal invoice should provide, after placing an order:
- Full registered company name
- Tax / VAT ID
- Registered business address
- Invoice recipient email
- If you request an update to invoice details (company name, tax ID, address), please send it within 2 business days of the order; we will reissue a corrected invoice.
- Any sales tax, VAT, GST, or withholding tax that applies to your purchase is determined by your billing country and is shown at checkout and on the invoice. Where a price is stated tax-inclusive, the amount shown already includes that tax.
- Invoice correction requests must be sent to [email protected] within 30 days of issuance.
6. Payment security
- We do not store full card numbers — all card transactions are processed by third-party gateways meeting international security standards.
- All gateway partners are PCI-DSS Level 1 certified — the highest payment-security tier.
- All transactions are encrypted with TLS 1.2 or higher between browser and gateway.
- 3D Secure is enabled for all international card transactions.
- We store only transaction metadata (order ID, amount, date, method) for invoicing and customer support.
7. Failed / late payments
- Card / e-wallet decline: you are notified immediately and may retry with a different method.
- Auto-renewal failure (expired card, insufficient funds…): account enters a 7-day grace period before suspension. You are notified by email and can update the payment method in the dashboard.
- Once suspended, you have 30 days to resolve payment. After 30 days, the account is permanently cancelled and data is deleted per the Privacy Policy.
- Bank transfer: please send the receipt / payment slip to [email protected] for faster confirmation (without waiting for the bank's batch settlement).
8. Refunds
Refund conditions and process are detailed in the Refund Policy. Summary:
- New SaaS subscriptions are eligible for a 14-day money-back guarantee.
- Perpetual licenses are NOT refundable after delivery (see "delivery complete" definition in the Delivery Policy).
- Refunds are returned via the original payment method within 7–14 business days.
9. Changes to payment terms
We may change prices, payment terms, or supported payment methods. Changes will be announced by email and in-app banner ahead of time and take effect from the next billing cycle. Prices locked in the current cycle are not affected.
10. Contact
